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Support Article

Pulse notifications include additional spaces



Users are targeting specific operators to update by using the '@' notation when adding a Pulse note on an application built on Sales Automation.
When the user receives an email containing the Pulse notes, the email subject is padded with additional blank spaces.

For example:

[     M-13   ]      SFA Administrator    mentioned you in a comment in      Opp-101

When the user replies to the notification, since the Pulse ID contains blank spaces, the listener fails to find that Pulse entry. Therefore, the response is not added to the same thread.

Error Messages

Not Applicable

Steps to Reproduce

Add a Pulse note to the case targeting another user. When the user receives the email, the additional spaces display.

Root Cause

The additional spaces were due to the control used by the @baseclass pyLabel from the PegaAppCA ruleset.


Perform the following local-change:
  1. Save the @baseclass pyLabel rule (from the PegaAppCA ruleset) in an open ruleset available in the custom application.
  2. Change the UI control to FixedSizeForInput.

Alternatively, update to Pega 7.4.

Published February 22, 2019 - Updated October 8, 2020

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