pzBPQueueWorkItem activity step-9 has wrong value
SummaryIn Pega-ProcessEngine:07-10-01 rule set, under Work-.pzBPQueueWorkItem activity step-9 has wrong value 'Pega-ProcessEngine_Branch_BP-RIB-POC:AgentCaseBulkProcessing'.
It should be Pega-ProcessEngine:AgentCaseBulkProcessing. Because of the wrong agent name PEGA Out-of-the-box (OOTB) Bulk Action background processing is not working.
Item gets queued in pr_sys_queues table but it's queued to agent: Branch_BP-RIB-POC:AgentCaseBulkProcessing which does not exist.
Error MessagesItem gets queued in pr_sys_queues table but it's queued to agent: Branch_BP-RIB-POC:AgentCaseBulkProcessing which doesn't exist
Steps to ReproduceUse PEGA OOTB Bulk Action.
Root CauseA defect in Pegasystems’ code or rules.
To process the bulk process items in back ground Pega uses Pega-ProcessEngine:AgentCaseBulkProcessing agent.
pzBPQueueWorkItem activity populates the agent queue details. Agent name is not properly listed in the queue page and it is causing the error.
In activity pzBPQueueWorkItem setting the agent name properly fixes the issue.
Agent name is set at Step 9 in this activity and the name should be:
Published April 28, 2017 - Updated May 15, 2017