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Support Article

Real-Time System Integration errors do not display for CSR users

SA-72318

Summary



Exception handling is applied to the smart disputes. The user submits the dispute and the Real-Time System Integration (RTSI) call fails with an error. The dispute is returned to the last assignment and an error displays. If the dispute is processed by the Customer Service Representative (CSR) user, the error does not display though it is received and handled. 


Error Messages


 

Not Applicable

 

Steps to Reproduce


 
  1. Create a dispute
  2. Submit the dispute to Visa as a CSR user. The Visa error displays


Root Cause



A defect in Pegasystems’ code or rules. Confirm harness displayed instead of the Perform harness.

Resolution



Apply HFix-50524.

 

Suggest Edit

Published March 27, 2019 - Updated December 2, 2021

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