Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Real-Time System Integration errors do not display for CSR users



Exception handling is applied to the smart disputes. The user submits the dispute and the Real-Time System Integration (RTSI) call fails with an error. The dispute is returned to the last assignment and an error displays. If the dispute is processed by the Customer Service Representative (CSR) user, the error does not display though it is received and handled. 

Error Messages


Not Applicable


Steps to Reproduce

  1. Create a dispute
  2. Submit the dispute to Visa as a CSR user. The Visa error displays

Root Cause

A defect in Pegasystems’ code or rules. Confirm harness displayed instead of the Perform harness.


Apply HFix-50524.


Suggest Edit

Published March 27, 2019 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us