Refresh on screen creates two work objects
In Pega 7 just after creating a new case, when a Right-Click Refresh happens, a new case gets created.
Issue is only present in Internet Explorer browser.
Steps to Reproduce
- Create Interaction.
- Search Member.
- Right Click and Refresh.
If the right click refresh happens within the purview of iFrame then it will fire the iFrame SRC URL again.
In this particular scenario, when a new service case is created and when done a right click and refresh, it again fires the URL which creates a new work object.
Here’s the explanation for the reported behavior:
Right Click and Refresh on embedded iframe is not a supported configuration in PRPC.
Following are the few local-change options:
- Suppress the context menu in the particular harness which has the iFrame:
- To configure a right-click action -> show menu for the dynamic layout (div) which has iFrame. So, now when right-click is performed, Pega menu will be shown instead of the browser context-menu and one can have a Pega refresh instead of Browser refresh in the Pega menu.
- To forewarn the users about the Right-Click Refresh option which will create a new case.
- Disable or remove the “refresh” option from the right-click Context Menu, so that users will not be able to use it. This would be valid only if the users of the application are limited.
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