Support Article
REST Service calls fail with error in log file
SA-2642
Summary
Calls to Pega REST services fail with following message
Caused by: com.pega.pegarules.pub.PRException: Failed to retrieve Rule-Service-Rest instance GSSReqSvc.GSS.Create using access group GSSCOB:SysArch4
From: (A4CC22E5BF721CCFD05F83EAEAF55BAD6:GSSReqSvc)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.getServiceInstance(ServiceAPI.java:2956)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.getServiceMethodInner(ServiceAPI.java:2658)
Error Messages
Caused by: com.pega.pegarules.pub.PRException: Failed to retrieve Rule-Service-Rest instance GSSReqSvc.GSS.Create using access group GSSCOB:SysArch4
From: (A4CC22E5BF721CCFD05F83EAEAF55BAD6:GSSReqSvc)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.getServiceInstance(ServiceAPI.java:2956)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.getServiceMethodInner(ServiceAPI.java:2658)
Steps to Reproduce
-NA- May be environment specific
Root Cause
HFIX-7428 resolved the problem.
Resolution
HFIX-7428 resolved the problem.
Published January 31, 2016 - Updated October 8, 2020
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