Support Article
Screen displays blank with tabs on top on using IE Edge browser
SA-50914
Summary
Screen displays blank with tabs on top of the screen when using Internet Explorer 11/Edge browser. However, of changing the default browser settings to Internet Explorer 9 0r 10, the screen loads correctly.
Error Messages
Not Applicable.
Steps to Reproduce
Launch the application using Internet Explorer 11/Edge browser.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Perform the following local-change:- Save the 'pyMetaTags' HTML fragment into their Application RuleSet.
- Add the following tag so that the browser switches to the Standards mode:
<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE10">
- Remove the extracttemp file and remove the temp directory. If temp directory is not configured, by default, one folder is created in thework directory
- Execute the following commands on database to re-trigger the Assembly for all the rules:
- delete from pr_assembledclasses;
- delete from pr_sys_cache_dep;
- delete from pr_sys_appcache_entry;
- delete from pr_sys_appcache_shortcut;
- delete from pr_sys_cache_dep;
- delete from pr_sys_cache_entry;
- delete from pr_sys_cache_impl;
- delete from pr_sysgen_static_content;
Published August 29, 2018 - Updated October 8, 2020
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