Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Screen displays incorrectly and skin types do not render in UI



The screen displays incorrectly and the skin types do not render in the screen. This occurs after switching user roles and opening a screen in the second application.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in as administrator
  2. Launch the user portal
  3. Switch the user role (application) from the portal which reloads the screen with the current user role
  4. Open any screen from the second application

Root Cause

An issue in the custom application code or rules. User has customized the application switch functionality to invoke ShowDesktop while switching application from the portal. As a result, the portal ID is missed in the parameters which is responsible for calculating the skin value, pyPortalSkin.


Perform the following local-change:

Configure the application switch with ShowSelectedPortal activity instead of ShowDesktop which ensures that the required parameters are passed while switching application.

Published March 8, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us