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Support Article

Screen freezes when user scrolls in a modal dialog



In a Modal dialogue, when user scrolls till end of dialogue, main screen is getting scrolled after it. Then after if we scroll up and down, screen freezes and the user is blocked on the modal dialog and not able to perform any actions. The user has to refresh the screen to get it fixed but any entered is getting lost. This is working fine in chrome but issue exists in IE11.

Error Messages

Not Applicable

Steps to Reproduce

Launch Modal Dialog.

Root Cause

The portal was being rendered in compatible mode.


Render the Portal in Edge mode.

Published March 10, 2017 - Updated October 8, 2020

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