Support Article
Screen freezes when user scrolls in a modal dialog
SA-34757
Summary
In a Modal dialogue, when user scrolls till end of dialogue, main screen is getting scrolled after it. Then after if we scroll up and down, screen freezes and the user is blocked on the modal dialog and not able to perform any actions. The user has to refresh the screen to get it fixed but any entered is getting lost. This is working fine in chrome but issue exists in IE11.
Error Messages
Not Applicable
Steps to Reproduce
Launch Modal Dialog.
Root Cause
The portal was being rendered in compatible mode.
Resolution
Render the Portal in Edge mode.
Published March 10, 2017 - Updated October 8, 2020
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