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Support Article

Segments do not end running without any errors



In the Pega Marketing Audiences interface, error occurs on creating a segment with the basic criteria (user table contains 12 records) and running the segment. This occurs post Pega Marketing 7.31 update.

Error Messages

Not Applicable

Steps to Reproduce

  1. Update Pega Marketing 7.13 to Pega Marketing 7.31.
  2. Enter the Audience landing page.
  3. Create a segment.
  4. Add a simple criteria.
  5. Save the segment.
  6. Click the Run button.

Root Cause

A defect or configuration issue in the operating environment.

Segments are run by the including a queue item of the System-Queue-DeferredSegment class. A Deferred Segment Pega Marketing agent fetches and runs the segment.
By default, the Pega Marketing agents are disabled. Hence, all agent schedules created for corresponding Pega Node ID are also disabled.


As a local-change, enable the agent schedule of the corresponding node ID for PegaMKT-Engine Agent Schedule rule.


Published December 29, 2018 - Updated December 2, 2021

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