Support Article
Selected knowledge articles do not display after Save
SA-59327
Summary
After selecting knowledge articles in Configuration tools, the articles do not display on click of the Save button. This occurs post upgrade to Pega Customer Service 7.31 and Pega 7.3.1.
Error Messages
Not Applicable
Steps to Reproduce
- Launch the Interaction portal.
- Create a New Inbound call.
- Click Other actions.
- Navigate to Configuration tools > Knowledge content.
- Search for an article.
- Select the article and click the Save button.
Root Cause
Flows upgraded from PRPC 6 platform to Pega 7 platform, do not have the pyFromClass property. Therefore, the source of the connector is not known.
For PRPC 6, flows looped through pyShapes to fetch assignments and checked the pyConnectors to retrieve the flow action.
Resolution
Apply HFix-44630.
Tags:
Published August 24, 2018 - Updated December 2, 2021
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