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Support Article

Selected knowledge articles do not display after Save



After selecting knowledge articles in Configuration tools, the articles do not display on click of the Save button. This occurs post upgrade to Pega Customer Service 7.31 and Pega 7.3.1.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Interaction portal. 
  2. Create a New Inbound call. 
  3. Click Other actions. 
  4. Navigate to Configuration tools > Knowledge content. 
  5. Search for an article. 
  6. Select the article and click the Save button.

Root Cause

Flows upgraded from PRPC 6 platform to Pega 7 platform, do not have the pyFromClass property. Therefore, the source of the connector is not known. 
For PRPC 6, flows looped through pyShapes to fetch assignments and checked the pyConnectors to retrieve the flow action.


Apply HFix-44630.


Published August 24, 2018 - Updated December 2, 2021

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