Support Article
SLA does not execute based on Goal and Deadline times
SA-89915
Summary
An assignment is configured with a Service Level Agreement (SLA) that uses the 'Set to the value of a property' option to set the Goal and Deadline times based on a property. The property value is set prior to the Assignment shape. This functionality works on one node. However, for another node that is set up for High Availability; the node does not execute the Goal and Deadline at the correct time. The SLA initiates immediately, instead of at the time configured for the property.
Error Messages
Not Applicable
Steps to Reproduce
- Create an SLA with a Goal and Deadline based on a property.
- Specify the SLA in an Assignment.
- Set the Goal time and Deadline time in a data transform before this Assignment shape.
- Submit a work object which must wait in SLA assignment.
Root Cause
A defect or configuration issue in the operating environment.
Both the nodes did not have the same time zone.
Resolution
Make the following change to the operating environment:
Configure both nodes to use the same time zone.
Published March 25, 2020 - Updated October 8, 2020
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