Support Article

Slash (/) is not recognized when a case is searched

SA-36768

Summary



User says special character slash (/) is not recognized when searching for a case with User name, that is, ABC / XZ .


Error Messages



Not Applicable


Steps to Reproduce



Scenario1: (Failure scenario)
Step1: Search the case by copying whole name " ABC / XZ " in the search bar
Step2: Note that system will not return any case though there was a case with the exact name.

Scenario 2: (Success Scenario)
Step1: Search the case by copying whole name " ABC " in the search bar i.e, trim the characters after "/"
Step2: Note that system will return the case.


Root Cause



As / is a delimeter, there is no need to notify that the '/' used is part of the search string.


Resolution



The elastic search version used in Pega 7.2.2 is 2.4.0

The following three methods, that is, (" \" ABC / XZ \" "), (ABC "/" XYZ) and (" ABC \\ / XZ ") notifies that the slash is not a delimiter it is part of the Search string.

Published April 20, 2017 - Updated May 8, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.