Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

SMA does not trace agent - 404 on trace page



Launching Tracer from System Management Application (SMA)to Trace Agents does not work. The Tracer window opens up but doesn't record anything.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

Agent-specific Batch requestors can be Traced using Tracer launched from Designer Studio in the developer portal rather than SMA.


Perform the following local-change:

Launch Tracer from Designer Studio and click Remote Tracing.

Then use the 'Remote Tracing' option to select and Trace the Batch requestor.

The requestor waits for 60 seconds and is visible in SMA before executing the Agent activity.

Suggest Edit

Published November 3, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us