Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Smart Labels not working after composite is refreshed.



You observe that Smart Labels which work properly on the intial load of the Composite screen stop working after you perform an action which refreshes the screen.

Error Messages

Not Applicable.

Steps to Reproduce

1. Perform an action which displays the Composite Screen; you should have Smart Label functionality enabled somewhere on the screen.  Observe the Smart Labels function as intended.
2  Hit the reload composite button.
3. Notice that the Smart Label will no longer appear when you hover/click in the appropriate place.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. A check to determine if an HTML element was blank during refresh was omitted and bad content was sent to the server as a result. This resulted in an HTTP-400 error (which you can see with Fiddler) with the further downstream failure of the Smart Label.


This problem is addressed by HFix-20224.  

Published January 31, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us