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Support Article

SmartShape : Create PDF is incorrect in layout/format



When creating a PDF using a Create PDF smart shape, the generated PDF looks wrongly formatted, It appears as a stack

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a sample section with column layout format.
  2. Use this section to convert to PDF.
  3. Observe the layout format changes to a stack.

Root Cause

While using column layout in a section and creating a PDF, the output format is different from what was rendered on the screen. PD4ML is a third Party tool used for generating a PDF, there is an issue in that tool where it incorrectly interprets some media css. Product management is considering adding a newer version of PD4ML in a future version of the platform to address these issues.


An enhancement request has been created for consideration by Pega Product Management for this issue.

Published March 4, 2016 - Updated October 8, 2020

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