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Support Article

Special characters do not encode correctly in Rich Text Editor

SA-64723

Summary



Special characters do not encode correctly in Rich Text Editor (RTE).




Error Messages



Not Applicable.


Steps to Reproduce

  1. Enter some special characters in the RTE
  2. Run a report definition that includes the property associated with the RTE
  3. Run the flow
     

Root Cause



RTE is implemented internally using a third party product called CKEditor. CKEditor stores the value in ASCII format which results in the issue.




Clipboard stores the values like:



Resolution

Perform the following local-change:

Use TextArea control or TextInput control instead of using RTE.
 

 

Suggest Edit

Published September 19, 2018 - Updated October 8, 2020

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