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Support Article

Subcases do not display when creating cases

SA-83528

Summary



Subcases do not display when creating cases. This occurs post application update to Pega 81.5.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Update from Pega 8.1 to Pega 8.1.5
  2. Log in to the application
  3. Create a client onboarding case
  4. Navigate to the due-diligence stage. The subcases do not display


Root Cause



A defect in Pegasystems’ code or rules. Param.showOpenAssignments was set to false in the pyPopulateCaseContentsWrapper activity.


Resolution

Perform the following local-change:
  1. Save the pyPopulateCaseContentsWrapper activity in an application ruleset
  2. Set Param.showOpenAssignments to primary.pyShowCompletedAssignments. The pyPopulateCaseContentsWrapperExtension data transform can be used to set primary.pyShowCompletedAssignments.


 
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Published December 2, 2021

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