Support Article

System Documentation format unsupported by LibreOffice or Google

SA-59988

Summary



System documentation is generated using the Document landing page in Designer Studio. The system documentation format is unsupported by LibreOffice or Google Document. 

Wen the document is opened in Microsoft Office, the document opens stating that it is in the Compatibility Mode.

When opening the document in either LibreOffice or Google Document, only two-thirds of the pages in the document open instead of the entire document.

However, on opening the document in Microsoft Office and saving it in the docx format, it works in LibreOffice or Google Drive.



Error Messages



Not Applicable


Steps to Reproduce

  1. Generate the system documentation using the Document landing page.
  2. Navigate to Designer Studio > Application > Tools > Document.


Root Cause



The generated document opens only in Microsoft Word.
Pega supports only Microsoft Word.



Resolution



As a local-change, use Microsoft Word, at least for the first conversion.

An enhancement request, FDBK-27016, is created for consideration by Pega Product Management.


 

Published June 23, 2018 — Updated December 9, 2018


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