Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

System is unable to insert multi-byte characters



User inserts 33 bytes value while running a campaign. The system is unable to insert multi-byte characters in the Batchoutput tables when the campaign runs. This occurs while using Pega Marketing for Communications 7.21 on Pega 7.21.

Error Messages


Not Applicable

Steps to Reproduce

  1. Create strategy properties of type Text
  2. Insert multi-byte characters in the Strategy property when the campaign runs

Root Cause

A defect in Pegasystems’ code or rules. Pega Marketing Framework creates the batchoutput table using the Strategy properties while running the campaign. If there is no max length value for the property during the creation of the table, the framework creates the default length as 32 by default.


Perform the following local-change: 
Provide the max length on property rule form by considering the multi-byte characters.



Published August 19, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us