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Support Article

Tab freezes sporadically while switching between interactions

SA-55838

Summary



Tab freezes sporadically while switching between interactions.


Error Messages



Not Applicable


Steps to Reproduce

  1. Open two interactions (for example. I-1, I-2) from the worklist.
  2. Switch between I-2  and I-1. The Interaction tabs do not switch. However, the respective work area switched and the busy indicator displays continuously.


Root Cause



A defect in Pegasystems’ code or rules.

Concurrency issue with the D_CPMPortalContext.pyID global variable. The HTTP requests for pzUpdateClipboard and ReloadSection were sent in the required order. As a result, the refresh occurred correctly. However, the HTTP requests were  intermittently not in the required order due to which the exception occurred.



Resolution



Apply the following hotfixes:
  1. HFix-41882
  2. HFix-42622
Suggest Edit

Published August 24, 2018 - Updated December 2, 2021

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