Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Tab freezes sporadically while switching between interactions



Tab freezes sporadically while switching between interactions.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open two interactions (for example. I-1, I-2) from the worklist.
  2. Switch between I-2  and I-1. The Interaction tabs do not switch. However, the respective work area switched and the busy indicator displays continuously.

Root Cause

A defect in Pegasystems’ code or rules.

Concurrency issue with the D_CPMPortalContext.pyID global variable. The HTTP requests for pzUpdateClipboard and ReloadSection were sent in the required order. As a result, the refresh occurred correctly. However, the HTTP requests were  intermittently not in the required order due to which the exception occurred.


Apply the following hotfixes:
  1. HFix-41882
  2. HFix-42622

Published August 24, 2018 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us