Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Throttling issue while running Outbound Campaign

SA-44038

Summary



Throttling Issue for outbound campaign running with batch size 308 and thread count 54.

User could see that the agent though not enabled to run on all nodes, and results in the issue.


Error Messages



Error Code contains throttling issue for the failed records.


Steps to Reproduce



Start the campaign and check the failed record with Error Code as throttling issue.


Root Cause



A defect or configuration issue in the operating environment.

Lock is lost because of the long running email agent.

Agent is not expected to run in all the nodes, but it was not stopped after the server restart.

Resolution


Perform the following local-change:

Pega Marketing email processing agent is moved from multiple nodes to to single node to avoid this problem.

This was validated successfully in Stage environment.


Suggest Edit

Published November 24, 2017 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us