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Support Article

Throttling issue while running Outbound Campaign



Throttling Issue for outbound campaign running with batch size 308 and thread count 54.

User could see that the agent though not enabled to run on all nodes, and results in the issue.

Error Messages

Error Code contains throttling issue for the failed records.

Steps to Reproduce

Start the campaign and check the failed record with Error Code as throttling issue.

Root Cause

A defect or configuration issue in the operating environment.

Lock is lost because of the long running email agent.

Agent is not expected to run in all the nodes, but it was not stopped after the server restart.


Perform the following local-change:

Pega Marketing email processing agent is moved from multiple nodes to to single node to avoid this problem.

This was validated successfully in Stage environment.

Suggest Edit

Published November 24, 2017 - Updated December 2, 2021

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