Support Article
Two Send buttons in Chat window on initializing chat with agent
KCP-152
Summary
Pega Customer Service 8.3 is installed on Pega Platform 8.3.2.
On initializing a chat with an agent, two Send buttons display. This occurs post installing HFix-60673.
Error Messages
Not Applicable
Steps to Reproduce
- Launch the Chat window.
- Select to chat with Agent.
Root Cause
A defect in Pegasystems’ code or rules.
RESOLUTION
Apply HFix-64704.
Published December 2, 2021
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