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Support Article

Two Send buttons in Chat window on initializing chat with agent

KCP-152

Summary



Pega Customer Service 8.3 is installed on Pega Platform 8.3.2.
On initializing a chat with an agent, two Send buttons display. This occurs post installing HFix-60673.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch the Chat window.
  2. Select to chat with Agent.


Root Cause



A defect in Pegasystems’ code or rules.


RESOLUTION 

Apply HFix-64704.
Suggest Edit

Published December 2, 2021

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