Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to access Share Drive URL from Chrome but works in IE



Unable to access Share Drive URL from the Chrome browser. The same works in the Internet Explorer browser.

Error Messages

Console Error: Not able to load local resources

Steps to Reproduce

  1. Add a URL in the attachments.
  2. In the URL, provide any shared path (\\check1\\test\\file.xml).
  3. Click the URL. The file must open in a new browser tab.

Root Cause

A defect or configuration issue in the operating environment:
Latest browsers do not support opening local files due to security reasons.


Here’s the explanation for the reported behavior:

Files are accessible only from those paths which are considered secure by the browser (such as, HTTP and HTTPS). This is related to the Web Security policies of modern browsers. This is not related to Pega.
According to the browser, accessing a local file from a web application imposes a huge security threat. Files must be hosted in the application server or any secured path.
Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us