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Support Article

Unable to authenticate when PRPC,SiteMinder & App server timeout



You are unable to login back to application when timeout happens in all three - PRPC + SiteMinder + App server. Two authentication screens are displayed - one from SiteMinder and another from PRPC 6.2 SP2. You are unable to return to the application even after providing the correct credentials.

Details of timeout values:

Access groups ( Authentication timeout : 117 mins)
Requestor timeout ( Default - 1 hour)
Siteminder ( Idle time out : 2 hours, Max Timeout : 12 hours)

Error Messages

Not Applicable

Steps to Reproduce

Leave application idle to get timeout for PRPC 6.2 SP2 + SiteMinder + App server then click on any link in application.

Root Cause

The root cause of this problem is a defect in customer application code/rules. 

When using Siteminder there is no need to use Pega-RULES timeout. Turn off "use Pega-RULES Timeout" on AuthService.

The pxSessionTimer is not in the correct spot within the user portal. The placement of the pxSessionTimer needs to be in the top most panel of the harness portal panel set. 


Once the Pega-RULES timeout is disabled and the pxSessionTimer is moved to the correct spot the timeouts are occurring properly.

Published June 12, 2015 - Updated October 8, 2020

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