Support Article
Unable to connect to SMTP server
SA-11854
Summary
Unable to connect to SMTP server configured in Data-EmailAccount record.
Error Messages
Not Applicable
Steps to Reproduce
Test the connection on a Data-EmailAccount record.
Root Cause
The root cause of this problem is a defect or misconfiguration in the operating environment:
Wrong mail server and incorrect authentication details were used. This issue was uncovered by turning up DEBUG logging on the "pega_integrationengine_default" library, which enables Java Mail API debugging itself. This produces output in the application server log file showing the Java Mail API interactions with the SMTP server.
Resolution
Correct the configuration for SMTP server and credentials.
Tags:
Published May 25, 2016 - Updated December 2, 2021
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