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Support Article

Unable to connect to SMTP server



Unable to connect to SMTP server configured in Data-EmailAccount record. 

Error Messages

Not Applicable

Steps to Reproduce

Test the connection on a Data-EmailAccount record.

Root Cause

The root cause of this problem is a defect or misconfiguration in the operating environment:
Wrong mail server and incorrect authentication details were used. This issue was uncovered by turning up DEBUG logging on the "pega_integrationengine_default" library, which enables Java Mail API debugging itself. This produces output in the application server log file showing the Java Mail API interactions with the SMTP server.


Correct the configuration for SMTP server and credentials.
Suggest Edit

Published May 25, 2016 - Updated December 2, 2021

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