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Support Article

Unable to create Exception case



User creates a case using the SWIFT message . If ':' is used in F20, then parsing of F21 field fails. Hence, Param.SWIFT21 is blank instead of containing the F21 value. Param.SWIFT21 is the input parameter required to create the Exception case. The user is unable to create the Exception case since the value of Param.SWIFT21 is blank. However, the parsing rules include the Pega out-of-the-box functionality. Smart Investigate for Payments 7.11 is installed on Pega 7.2.

Error Messages

Not Applicable

Steps to Reproduce

Create an Exception case through the Swift message case. The Message case is in the Resolved-Attached status when a Swift message is created and an Exception case is created for the corresponding Message case.

Root Cause

A defect in Pegasystems’ code or rules. The validation for F21 field returns False if the message contains ':' .


Apply HFix-54982.


Published December 2, 2021

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