Unable to create Exception case
User creates a case using the SWIFT message . If ':' is used in F20, then parsing of F21 field fails. Hence, Param.SWIFT21 is blank instead of containing the F21 value. Param.SWIFT21 is the input parameter required to create the Exception case. The user is unable to create the Exception case since the value of Param.SWIFT21 is blank. However, the parsing rules include the Pega out-of-the-box functionality. Smart Investigate for Payments 7.11 is installed on Pega 7.2.
Steps to Reproduce
Create an Exception case through the Swift message case. The Message case is in the Resolved-Attached status when a Swift message is created and an Exception case is created for the corresponding Message case.
A defect in Pegasystems’ code or rules. The validation for F21 field returns False if the message contains ':' .
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