Support Article
Unable to create a new case type in Production
SA-95049
Summary
Unable to create a new case type in Production. The screen hangs and errors occur on the Tracer.
Error Messages
Create new record failed: .pyRefToFocusKey: The rule name pyStartCase is a reserved name (starts with px, py, or pz) and is not created in a "Pega-" ruleset
.pyFlowType: The rule name pyStartCase is a reserved name (starts with px, py, or pz) and is not created in a "Pega-" ruleset
Steps to Reproduce
Create a case type.
Root Cause
A defect or configuration issue in the operating environment. Some of the rules on the pr4_rule_vw table are not present.
Resolution
Perform the following local-change:
- Restore the pr4_rule_vw table data from a previous backup
- Use the prpcUtils Expose command to repopulate the pr4_rule_vw table by refrerring the below link:
https://community.pega.com/support/support-articles/rule-count-displays-zero-post-pega-83-update
- Execute the prpcUtils.sh Expose command using the below properties set in the prpcUtils.properties to populate the pr4_rule_vw table:
expose.classes.included=Rule-
expose.included.descendent=true
expose.reindex=false
expose.reindexType=full
expose.update.rule.summary=true
- Specify the database credential details in the properties file
Published July 21, 2020 - Updated December 2, 2021
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