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Support Article

Unable to launch Clipboard for Requestors using SMA



Error occurs when launching the Clipboard for Requestors using the System Management Application (SMA).

Error Messages

Access to the MBean operation/attribute RequestorManagement.RequestorDetails[java.lang.String] has been denied. If you believe that you should have access to this operation or attribute, please check your MBean security settings or contact your System Administrator

Steps to Reproduce

  1. Launch the SMA.
  2. Click Requestor Management.
  3. Select a Requestor.
  4. Click the Clipboard.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change to alter security permissions related to Requestor management: 
  1. Navigate to <PRPC_distribution_dir>\archives and extract '' to a temporary folder.
  2. Locate and extract the file in the temp/lib/pega/prresources.jar.
  3. Modify the file values and re-jar the prresources.jar with the newly modified (below are the modifieid values).

    #Default MBean security configuration.
    deny.DatabaseManagement.DatabaseConnectionDetails = false
    deny.RequestorManagement.RequestorDetails = false
    deny.RequestorManagement.Clipboard = false

    By default, the value is 'true'. This denies access to the Clipboard or Details.
  4. Log in to the Pega Developer portal.
  5. Navigate to Pega > Application > Distribution > Import  menu.
  6. Click Browse and select the prresources.jar modified in Step 3. Click Next.
  7. In the Codeset Name or Version screen, specify the Codeset Name as 'User' and Codeset Version as '07-10-13'.
  8. Click Next. Click Done to complete the installation.
  9. Stop the Pega server  or JVM.
  10. Log in to the Pega database as the Pega schema owner and execute the following SQL command.

    SQL > update pr_engineclasses set pzcodeset='pega-enginecode' where pzclass like 'prmbeans%' and pzcodeset='User';
    SQL > commit;

  11. Restart the Pega server or JVM.


Published December 27, 2018 - Updated October 8, 2020

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