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Support Article

Unable to log out from Designer Studio

SA-53801

Summary



Unable to log out from the Designer Studio as the login screen does not display. This occurs when using the Internet Explorer browser. The user configuration is Pega Marketing 7.21 on Pega 7.2.1.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Log in to the Pega Marketing application
  2. Log out


Root Cause



A software use or operation error.

Resolution



Perform the following local-change:

Change the Log off redirection option to 'Redirect to login Screen' on the application.






Suggest Edit

Published April 12, 2018 - Updated October 8, 2020

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