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Support Article

Unable to log into Outlook for Pega SFA

SA-39729

Summary



Unable to log into Outlook 2013 for Pega SalesForce Automation (SFA).



Error Messages



Login Unsuccessful. Please check User Name, Password/Check with System Administrator



Steps to Reproduce



Log into Outlook 2013 for Pega SFA



Root Cause



The SSL certificates handshake from client to server incompatibility issue. Server uses TLS 2.0; while the client uses the TLS 1.0.



Resolution



Make changes to the server to accept the TLS 1.0 protocol.
Suggest Edit

Published August 21, 2017 - Updated October 8, 2020

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