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Support Article

Unable to reopen the Runtime toolbar when using Japanese locale



Unable to reopen the Runtime toolbar in the Case Manager Portal when using the Japanese locale. However, clicking the F5 key reloads the screen.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in with the Japanese localized application.
  2. Launch the Case Manager portal.
  3. Click the Runtime toolbar icon and close the toolbar.
  4. Re-click the Runtime toolbar.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-44131.


Published July 23, 2018 - Updated December 2, 2021

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