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Support Article

Unable to work on cases on mobile application

SA-106657

Summary



Unable to work on cases on mobile application. An error occurs in the Offline mode stating that When rule is not found in cache if the next step is Approve/Reject shape in the flow.


Error Messages


 


Steps to Reproduce

  1. Create a stage with Collect Information step and Approve/Reject step
  2. Enable Offline Support in access group
  3. Run the case on mobile application. However, js error occurs in console


Root Cause



This behavior is as per the Pega product design. Approve/Reject shape needs param. Hence, it is an unsupported configuration for offline.

Resolution

Perform the following local-change:
Configure assignment shape with custom view.



 

Suggest Edit

Published July 17, 2020 - Updated December 2, 2021

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