Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to work on cases on mobile application



Unable to work on cases on mobile application. An error occurs in the Offline mode stating that When rule is not found in cache if the next step is Approve/Reject shape in the flow.

Error Messages


Steps to Reproduce

  1. Create a stage with Collect Information step and Approve/Reject step
  2. Enable Offline Support in access group
  3. Run the case on mobile application. However, js error occurs in console

Root Cause

This behavior is as per the Pega product design. Approve/Reject shape needs param. Hence, it is an unsupported configuration for offline.


Perform the following local-change:
Configure assignment shape with custom view.


Published July 17, 2020 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us