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Support Article

Unlock account gives incorrect password



When unlocking operator accounts, random passwords are generated; however, these passwords are below the minimum complexity requirements for passwords.

Error Messages

Not Applicable

Steps to Reproduce

  1. Trigger the User Unlock flow. 
  2. Set the required password length to eight in the Declare_AuthPolicies data page. The generated password is shorter than eight digits.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Update the pyPasswordResetDetails HTML rule in the application RuleSet. Replace the content with below HTML code snippet.

<!-- code starts here -->

   Password for operator "<%=tools.getParameterPage().getString("UserIdentifier")%>" is reset to <pega:reference name="Param.GeneratedPassword" />

<!-- code ends here -->

Published October 12, 2018 - Updated October 8, 2020

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