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Support Article

Usage validation utility does not work

SA-68156

Summary



The Pega Usage validation utility does not work.


Error Messages



Not Applicable


Steps to Reproduce


 
  1. Install Usage validation utility
  2. Stop JVMs
  3. Restart JVMs
  4. Log in as UVUser


Root Cause



Issue with Internet Explorer setting.


Resolution

Perform the following local-change:
  1. Open the Internet Explorer browser
  2. Click Tools
  3. Click Compatibility View Settings
  4. Enter the URL in the Add this website text box in the pop-up
  5. Click Add button



 


 

Published December 29, 2018 - Updated October 8, 2020

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