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Support Article

Vertical scroll bar not visible when canceled case is reopened



Vertical scroll bar is not visible when a canceled case is reopened.
The left menu does not display.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch the case worker portal
  2. Click Create case
  3. Use the pyAssignmentsLabel control to navigate to another case from this case

Root Cause

A software use or operation error.


Perform the following local-change:
  1. Change the below code in the pyAssignmentsLabel control from:

    if (bCanPerform) {
              endAnchor = "</a>";
              if(pzInsKey.equals(refObjKey)) {
              // if this assigment is on the current work object

                anchor = "<a target=\"_self\" href=\"" + url + "\">";
              else {
              // if this assignment is on another work object

                anchor = "<a onclick=\"openAssignment('" +key+ "')\">";

    to the new code:

    if (bCanPerform) {
              endAnchor = "</a>";
              // if this assignment is on the current work object

               // if this assignment is on another work object

                anchor = "<a onclick=\"openAssignment('" +key+ "')\">";

  2. Save the pyAssignmentsLabel control to the application ruleset


Published December 2, 2021

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