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Workstation Memory Consumption Prob in Interaction in CPM713

SA-31330

Summary



Within the Customer Process Manager (CPM)7.13 framework experiences sever performance issues when the user is working at the INTERACTION screen.

Analysis has shown a markedly sharp increase in workstation memory consumption. 

Error Messages



Not applicable


Steps to Reproduce



Open multiple interactions.


Root Cause



CPM code was leaking due to unhandled event listeners.  

Resolution



Apply HFix-29932. 
Suggest Edit

Published December 28, 2016 - Updated October 8, 2020

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