Support Article
Workstation Memory Consumption Prob in Interaction in CPM713
SA-31330
Summary
Within the Customer Process Manager (CPM)7.13 framework experiences sever performance issues when the user is working at the INTERACTION screen.
Analysis has shown a markedly sharp increase in workstation memory consumption.
Error Messages
Not applicable
Steps to Reproduce
Open multiple interactions.
Root Cause
CPM code was leaking due to unhandled event listeners.
Resolution
Apply HFix-29932.
Published December 28, 2016 - Updated October 8, 2020
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