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Video Library

Sharpen your skills as a Pega developer
with the Pega Community Video Library.

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In-person conversational videos led by a moderator and Pega expert.

Product demos showing users how to perform specific tasks in the Pega Platform.

Get high-level overviews and demonstrations of the latest Pega Product features.

Troubleshoot, resolve, and get answers to questions you may have about the Pega Platform.

Dynamic system settings

Dynamic system settings

Learn the basics of Dynamic System Settings: What they are, how they differ from System Settings, how to GET and SET them in Activities, how they compare to prconfig.xml settings, and how to use them…

Agents - Managing, tracing, reporting problems

Agents - Managing, tracing, reporting problems

Learn about Agents in the Pega Platform: Definition, types, and modes. Find out how to create a custom agent queue, how to manage an agent queue, and how to requeue a broken queue. Get answers to…

Configuration issues and symptoms for Autonomic Event Services

Configuration issues and symptoms for Autonomic Event Services

Autonomic Event Services (AES) is an independent, self-contained system that gathers, monitors, and analyzes performance and health indicators from multiple Pega systems across the enterprise. AES…

Support Guide: How to Debug “Matching Object Not Found” Issues Related to Lucene Search

Support Guide: How to Debug “Matching Object Not Found” Issues Related to Lucene Search

In this Global Customer Support (GCS) video, Pushpaharitha Lakkamraju shows you how to debug “Matching Object Not Found” issues related to Lucene search.

Support Guide: How to Enable Pega DEBUG Logs

Support Guide: How to Enable Pega DEBUG Logs

In this Global Customer Support (GCS) video, Naresh Reddy Tallapureddy shows you how to enable Pega DEBUG logs.

What's new with Project Delivery

What's new with Project Delivery

Organizations investing in Pega technology look to get as much value out of their implementations as possible – realizing business value is critical to achieving their business priorities and to…

Support Guide: Common Flow and Assignment Process Errors

Support Guide: Common Flow and Assignment Process Errors

In this Global Customer Support (GCS) video, I show you how to troubleshoot common flow and assignment process errors. This information can be used to diagnose application configuration issues…

Support Guide: How To Reopen a Support Request

Support Guide: How To Reopen a Support Request

In this Global Customer Support (GCS) video, I'll show you how to reopen a Support Request from the My Support Portal and provide necessary diagnostic information. 

Support Guide: How To View and Download PegaRULES Logs

Support Guide: How To View and Download PegaRULES Logs

In this Global Customer Support (GCS) video tutorial I show you how to view and download PegaRULES logs.

Support Guide: PRPC Update Manager and Hotfix Inventories

Support Guide: PRPC Update Manager and Hotfix Inventories

In this Global Customer Support (GCS) video, Ian Fitzpatrick shows you how to collect and download a new Hotfix Inventory in Pega 7.1 through 7.1.7. Starting in Pega 7.1.8, the Scan Results screen…

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