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Video Library

Sharpen your skills as a Pega developer
with the Pega Community Video Library.

Browse our video series

In-person conversational videos led by a moderator and Pega expert.

Product demos showing users how to perform specific tasks in the Pega Platform.

Get high-level overviews and demonstrations of the latest Pega Product features.

Troubleshoot, resolve, and get answers to questions you may have about the Pega Platform.

How to Unit Test a When Rule

How to Unit Test a When Rule

See how easy it is to quickly unit test a when rule in this Pega product how-to video! 

How to Add a Sprint to a Team

How to Add a Sprint to a Team

Learn how to add sprints to your team in this quick product how-to! 

How to Select a Prior Time Period

How to Select a Prior Time Period

Learn how to select a prior time period in Pega with this product how-to! 

Product How-To | How to Use the Opportunity Details Timeline

Product How-To | How to Use the Opportunity Details Timeline

Learn how to use the opportunity details timeline in this quick tutorial! 

Pega How-To | How to Activate Artificial Intelligence Insights

Pega How-To | How to Activate Artificial Intelligence Insights

A quick Pega how-to video detailing how to quickly activate AI insights in your application. For more information on this topic, please visit this page. 

Creating conversational flow in Express

Creating conversational flow in Express

In this video, the following features are demonstrated: How to create a channel specific conversational flow How to configure the conversational flow with proper questions Creating…

Send Email Smart shape in Express

Send Email Smart shape in Express

In this short video how the send email smart shape can be used in Express has been explained and demoed. As part of this video we are covering the following.  Adding an Send Email smart…

Smart Dispute for Issuers, Application Fraud, Visa Legacy Demo: Part 2 Fraud Investigation

Smart Dispute for Issuers, Application Fraud, Visa Legacy Demo: Part 2 Fraud Investigation

A customer, Sarah Laytham, previously claimed that a fraudulent credit account was applied for in her name.  A fraud claim was opened by customer service representative Kelly Goodhue. The case…

Smart Dispute for Issuers, Application Fraud, Visa Legacy Demo: Part 1 Customer Conversation

Smart Dispute for Issuers, Application Fraud, Visa Legacy Demo: Part 1 Customer Conversation

In this demo, a customer, Sarah Laytham, claims that a fraudulent credit account was applied for in her name. Kelly Goodhue, a customer service representative, must qualify the dispute and fill out a…

Smart Dispute for Issuers, Transaction Fraud, VCR Demo: Part 2 Fund Recovery

Smart Dispute for Issuers, Transaction Fraud, VCR Demo: Part 2 Fund Recovery

A customer, John Phelan, previously disputed a transaction citing concerns of fraud. A fraud claim was opened by customer service representative Kelly Goodhue. The case is now in the queue of Anand…

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