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Begin your Pega journey with
My Pega

Personalized tools for your success

Frequently Asked Questions

Getting Started

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  1. If you already have an active Pega account, navigate to my.pega.com.
  2. Otherwise, create a free Pega account. An active Pega account not only provides you with full access to all of Pega's websites such as Pega Community and Pega Academy, but it also allows you to own your Pega brand and see how well prepared your Organization is to implement Pega projects.

My Organization

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  1. Ensure your organization’s email address is set as your primary email address. You may check this by navigating to My Settings in the top right menu next to your profile picture.
  2. If your organization’s email is listed, but not your primary, mark it as primary using the 3-dot menu next to the email address.

 

  1. If you don’t see your organization’s email in the list of “Other Email Addresses” (associated with this account)”, then click on the “Add Email Address” and follow the instructions. Please be sure to verify your new email when you get the verification email and sign out and back in again for the changes to take effect.
  2. If you’re still having issues, please get in touch and we will assist.  
     
    Please Note: Drill-down access control is limited to Administrators of an organization. Client and Partner members should connect with their Client Success Manager or their Partner Enablement Representative respectively, for approval and access. If you are unsure of who your organization’s contact is, please send email request to [email protected] and we will assist.

  3.  

My Groups

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Group creation and access control is limited to Administrators of an organization. Client and Partner members should connect with their Client Success Manager or their Partner Enablement Representative respectively, for approval and access. If you’re unsure of who your organization’s contact is, please send email request to [email protected] and we will assist. 

(Admins only) To create a group:

  • From My Groups
    • Navigate to left-hand menu > My Groups > Create a Group
  • From My Organization
    • Navigate to My Organization > Select the 3-dot menu next to the user you want to add to a Group > Add to Existing Group or Create new Group
  • From Find A Community Member
    • Navigate to Find A Community Member > Search or use filters to find members > Click on the 3-dot menu on the member’s card > Add to Existing Group or Create new Group
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By default, members you add to a Group will not be able to see the Group. Only Collaborators you share the Group with will be able to view the Group members and make comments in the Group.

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You may only search for and add members within your organization. If you cannot find the person via the search, they are likely outside of your organization, or they may not have an active account with Pega. You may add members outside of your organization by their email address. Please note that if they don’t have a Pega account you will not be able to find and add them to the Group.

My Spaces

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Space creation and access control is limited to Administrators of an organization. Client and Partner members should connect with their Client Success Manager or their Partner Enablement Representative respectively, for approval and access. If you’re unsure of who your organization’s contact is, please send email request to [email protected] and we will assist.

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You may only search for and add members within your organization. If you cannot find the person via the search, they are likely outside of your organization, or they may not have an active account with Pega. You may add members outside of your organization by their email address. Please note that if they don’t have a Pega account you will not be able to find and add them to the Space.

Find A Community Member (FACM)

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  • When searching for a user in Find a Community Member the most recently updated profiles are shown first. If you know the exact name of the user, you may find it helpful to use quotes around your search term to get the closest result.
  • If you cannot find the person via the search, they are likely outside of your organization, or they may not have an active account with Pega.

Job Opportunities

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Job Opportunities board creation is limited to Administrators of an organization. Client and Partner members should connect with their Client Success Manager or their Partner Tech Enablement Representative respectively, for approval and access. If you’re unsure of who your organization’s contact is, please send email request to [email protected] and we will assist.

My Settings

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  1. Navigate to My Settings.
  2. Under Login Information > Manage Email Address, look for your professional (organizational) email address.
  3. If it is not listed, add it using the “Add Email Address” button.
  4. Once you have verified it using the verification link in the email from Pega, select the “Make Primary” link in the 3-dot menu to the right of the email address.

Note: Once this is done, make sure to log off all your sessions and log in again using your professional email id (with same, old password) for changes to take effect.

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Yes. You may have many email addresses associated with your account and you have the option to keep your accounts separate or merge them based on your preferences. If you would like to merge them, please send us a request.

To add an additional email address:

  1. Navigate to My Settings.
  2. Under Login Information > Manage Email Address, select Add Email Address and follow the instructions.

My Messages

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You may only search for and add members within your organization. If you cannot find the person via the search, they are likely outside of your organization, or they may not have an active account with Pega. You may message members outside of your organization by using their email address. Please note that if they don’t have a Pega account you will not be able to find and message them.

My Trials

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If you experience technical issues with My Trials please send us a request and we will assist.

My Software

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If you don't see the My Software Feature in My Pega you may not be affiliated to the correct company. Please reach out to the Account Administrator in MSP within your organization to set up access. Note: The My Software feature is available for company emails only. Update your primary email to your company email and reach out to your Account Administrator in MSP to get access.

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If you don't see the correct company listed in the dropdown, reach out to your Account Administrator in MSP to get access to My Software.

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The My Software feature in My Pega is available to the Account Administrators and Support Contacts (SCs) for your company. For more information about working with Pega Support and about Account Administration in MSP, visit this Pega Community page.

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If you think your company is entitled to a product that does not appear in My Software, enter a support request with Pega Support. This link will allow you to create a request; in doing so please select ‘For something I need’. Please provide the contract number and the list of products/versions you are looking to download.

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Pega’s goal is to deliver the highest quality software and help our clients best design, deploy and manage their investment in Pega. We strive to continually innovate and evolve our products, providing our clients with richer functionality and higher quality products. As part of this ongoing process, Pega encourages users to implement the latest versions of all available products. If you think you require an older version of Pega Platform or other Pega software, enter a support request with Pega Support. Please provide the contract number and the list of products/versions you are looking to download.

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The latest Pega Platform™ Personal Edition is available to all clients and partners. If you are registered on Pega Community with a service provider e-mail domain (e.g. @gmail.com, @yahoo.com, etc.), you will not have access to Personal Edition, or licensed software. Please update your account to use your company email address. For help with account-related inquiries, please contact [email protected]

My Account FAQs

How do I reset my password? Manage my email address? Unlock my account?

Visit our Account FAQs for assistance with your account.

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My Pega Quick Links

Track how well prepared your organization is to implement Pega projects

Create and evaluate a list of Pega-qualified resources

Collaborate with a select group of community members in a private area

Easily communicate with other community members

Search for people in your organization plus independents and UAP students

Start or access your free 30-day Pega product trials

Customize your online Pega experience

Access Pega’s highest quality software through digital delivery

Update your primary email address, password and nickname

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