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 Soham Chanda (SohamChanda1107)
LTIMindtree
Senior Specialist
LTIMindtree
IN
SohamChanda1107 Member since 2016
LTIMindtree
Posted: 3 days 6 hours ago
Last activity: 3 days 5 hours ago
Posted: 3 Dec 2025 8:04 EST
Last activity: 3 Dec 2025 9:27 EST

Customer Service Strategic App incorporation for Travel and Hospitality

Are there any options to build and customize blueprint for travel and hospitality domain. Strategic app Customer service support seems to be limited to banking and insurance for now with limited changes. Any tweaks coming in future soon ?

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Posted: 3 days ago
Posted: 3 Dec 2025 9:27 EST
Chris Boone (ChrisBoone)
PEGA
Enterprise Technical Solutions Director
Pegasystems Inc.
US

@SohamChanda1107

I am unaware of plans to create a new industry version of customer service.  I suspect part of that stems from the fact that blueprint makes is so much easier to define and build the supporting service cases that go with your CS application.  Given that so many businesses end up customizing OOTB service cases, it can be less effort to just build new than it is to take the time to understand how the OOTB one works - and then modify it anyway.   

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