Conversation
Cognizant
IN
Last activity: 18 Sep 2025 8:22 EDT
[Pega Constellation] [Open in tab] functionality is not working for all Case Types
When an object is defied as link object we can see an option open in tab on hover of that field. But on clicking on it its not opening the case but relaunching the portal. There are no errors in trace or on the UI. Its working for some case types and not working for other.
Pegasystems Inc.
PL
@DharmaReddyI think I have seen sth similar in past. Do you have Blended UI implemented?
Capgemini
SE
@DharmaReddy : The open in new tab basically works using the configuration in the pyRoutingTable rule. You can open rule from dev studio and click on View XML, you should see alias for case type.
An example below from my demo application from pyRoutingTable
"ideas/{workID}":{"routeKey":"openWorkByHandle","payload":{"caseID":"MEGA-IMA-Work {workID}".
Your URL should be like this https://<<Domain>>/PRAuth/app/ima/ideas/I-1?portal=WebPortal
This usually works on a table which is sourced by data page and the results in the data page should contain pyID and pzInsKey. How are you trying to implement in your UI ?
Cognizant
IN
@RoshanC8055 I am using D_CSWorkbaskets sourced from Report definition MyWorkbaskets. I verified the pyRoutingTable, it is as per the above format only. But for some case types its not working and also i dont see the above url forming for the case type for which the new tab is not working
Capgemini
SE
@DharmaReddy : Interesting that it works for some case types and not for others. The pyRoutingTable rule should contain this config for all case types for your application.
Whenever you add a new case type to the application, You need to regenerate the routing table from the application rule. I can suggest to generate routing table again and see if you see all case types in the View XML.
Cognizant
IN
@RoshanC8055 i regenerated the routing table the xml looks simialr to the one with working case type. but still this issue is happening
Wellsfargo
IN
Hi,
you can see pyRoutingtable saved in multiple Ruleset versions in your applicaton. keep only latest one and delete pyRoutingtable from all older version. then it will work.