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Areteans Technology India Pvt Ltd
Areteans Technology India Pvt Ltd
US
Areteans Technology India Pvt Ltd
Posted: Jul 29, 2025
Last activity: Aug 8, 2025
Last activity: 8 Aug 2025 12:13 EDT
Copy Reference Data to Case using Data Reference Property
Hi Team, We are trying to find a way to refer to a list Data Page while populating a Data reference Property, and also to be able to copy all fields which are referenced into the case. The Problem statement is described below
- We created a Data Reference property(List Record) in a case type, we enabled the check box ”Referenced Data is copied to case” and on Data Page selection>> we got prepopulated option to select from Data Pages which are of type Page not list.(Refer to screenshot 1)
- Now on adding the data Reference to my View, we are able to change Data Page from type Page to List, and populate as a multi select form, for the user to select the values as required from check box and copy it in an embedded data and use it further for modification.(Refer to ScreenShot 2& 2.1)
- But, when the case runs, the targeted Data Reference Pagelist contains only the key values of the Data Type(in my case EquipmentID and FLOCID), gets copied and not the other Data Reference value.(Screenshot 3)
Note : On modifying the property explicitly in Dev Studio, and updating the Data Page to type list in the Data reference Page list property, it is not accepting the self reference key value as expected and returning no records.