Conversation
NewFold Digital
IN
Last activity: 8 Jan 2026 10:01 EST
Use of Actionable button in Form views in Pega 25.1.1
I have added a property and configured it as an Actionable Button, and I have also provided a Local Action ID without any visibility condition. However, when attempting to create a case from the Interaction Portal, the button is not visible on the form.
Additionally, upon reviewing the metadata, I noticed that the Local Action ID starts with @L, which appears to reference a label rather than a local action.
Could you please help me understand the correct way to configure an actionable button and associate a local action with it?
Pegasystems Inc.
GB
@Kalashikam just to confirm a few details to help the community provide the right advice
- you are using the DX Component from Pega's GitHub?
- You are also trying to use this in Pega Customer Service, inside and Interaction case?
Could you share some of the configuration, where have you done this in the Interaction (which View) and how is the component configured? Personally, I can't say I've seen anyone use this at an interaction level, you may hit some limitations there as an Interaction is a very specific framework case, it doesn't work like a regular pega Case Type.