Personal Auto Claim Status Inquiry
By using the Personal Auto Claim Status Inquiry Microjourney™ in Pega Customer Service™ for Insurance, customers can receive status updates in their preferred channel of communication and see the status of their claims.
This Microjourney reduces the effort that customers need to make to see the status and the next steps of the claim.
This Microjourney reduces the effort that customers need to make to see the status and the next steps of the claim.
The Personal Auto Claim Status Inquiry Microjourney is available in self-service channel.
Web self-service example: Customer subscribes to status notifications at the end of the claim filing process by selecting either SMS or Email or both. In this example, Email.
Web Self-Service
Having an accident is a stressful time for a customer. This Microjourney reduces the effort that customers need to make to see the status and the next steps of the claim.
- Customer views more details of the claim, by clicking the View button. The customer enrolls for the claim status notification preference while filing a Personal Auto Claim.
- Customer manages the notification preference, by clicking the Edit button. For example, change a preferred channel to receive notifications and subscribe/unsubscribe to notifications.
- Customer can optionally select SMS, Email, or both as their notification preference, and then save the preference.
