
PEGA 1:1 OPERATIONS
Next-Best-Action Analyst
Providing guidance for business stakeholders



About the role
A Next-Best-Action Analyst translates business ideas and concepts into well-specified requirements for Next-Best-Actions. They help business stakeholders determine the potential value associated with an offer or proposition.
Next-Best-Action Analysts specialize in building business cases to substantiate investment – which can then be tracked, evaluated, and used as investment proxies. Their role is to guide and educate business stakeholders, often triaging or modifying requests to keep them aligned with governance or execution mandates.
Next-Best-Action Analysts specialize in building business cases to substantiate investment – which can then be tracked, evaluated, and used as investment proxies. Their role is to guide and educate business stakeholders, often triaging or modifying requests to keep them aligned with governance or execution mandates.
Knowledge areas
Check out the most important knowledge areas for a career as a Next-Best-Action Analyst.
Gathering business requirements
Translate business ideas into requirements for Next-Best-Actions.
Value proposition
Help stakeholders determine the potential value associated with an offer or proposition.
Creating business cases
Build business cases that can be tracked, evaluated, and used as investment proxies.
Educating stakeholders
Help stakeholders create requirements that align with governance or execution mandates.
Learning Essentials
Start your future as a Next-Best-Action Analyst: explore a curated
list of resources to get you up and running in no time.
list of resources to get you up and running in no time.

MISSION
Pega Customer Decision Hub Foundation
Learn what business problems Pega Customer Decision Hub can solve, how to use Next-Best-Action Designer, and how Pega's artificial intelligence delivers the right action during every customer interaction.

MISSION
Cross-Sell on the Web
Learn how to use Next-Best-Action Designer and how to select the best action for each customer.

MISSION
Business Agility in 1:1 Customer Engagement
Learn to streamline processes using Pega 1:1 Operations Manager. See the standard portal and tools to support and manage changes to the business artifacts and rules.
Recently published
Stay up to date with latest trainings, keep an eye on trending topics,
or discover newest expert-curated blogs for the Next-Best-Action Analyst role.
or discover newest expert-curated blogs for the Next-Best-Action Analyst role.