We use PEGA PDC to check the overall performance of the application. We noticed that lots of PEGA alerts get generated while we use an application. We need to know which alerts are important ones which we can focus on. Because we have configured Service Now with PDC and when alerts come up it create a ticket in ServiceNow. So we need to find out which alerts we need to prioritize so that we can avoid unnecessary tickets getting created in service now

Also it would be great if you can let us know if we can categories Application, Platform & DB wise. It should be nice to have