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Experience Designer Role Hub

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Experience Designer

Lead Pega focused Design Thinking activities
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Decorative badge for the Experience Designer role

Experience Designer

The Experience Designer works with the customer and/or partner teams to help understand the users of our software​. They identify the right problems to solve and innovate through collaboration, ensuring the team understands who they are building for and why.

Using industry-standard Design Thinking techniques alongside in-depth Pega expertise, Experience Designers work with business stakeholders, analysts, and delivery teams to drive better customer outcomes, ensuring solutions are adopted and embraced. The Experience Designer is also well versed in Pega Constellation which offers out-of-the-box, prebuilt, and pre-designed workflows, patterns, and components - working together to create productive user experiences.
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Knowledge areas

Check out the most important knowledge areas for a career as an Experience Designer.

Design Thinking

Employ Design Thinking expertise to help relevant stakeholders understand their user's needs, frustrations, and motivations.




Advise and collaborate with enterprise COE, business stakeholders, analysts, and delivery teams - to deliver Design Thinking throughout Pega projects.

Thought leadership

Influence and drive organizational change through human-centric design principles.

Pega Platform

Understand Pega Platform’s suite of out-of-the-box technologies, to better design outstanding Pega experiences.

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Learning Essentials

Start your future as an Experience Designer: explore a curated list of resources to get you up and running in no time.


Begin your journey as a Business Architect! Learn the capabilities of App Studio to develop applications on the Pega Platform that advance the digital transformation of organizations.


Learn how to leverage Pega's low-code experience, best practices in application development, and Scrum in quickly deliver meaningful outcomes in as little as 60-90 days. 
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Senior Experience Designer Decorative Badge

Senior Experience Designer

A Senior Experience Designer will also engage in research efforts to understand people’s needs, frustrations, and motivations and help translate findings to business and experience insights​.

They collaborate with stakeholders to detail the user experience through empathy mapping, personas, and journey maps and translate them into Pega journeys. They distill complex ideas into storyboards, wireframes, and interactive prototypes,​ and verify concepts through rapid prototyping and user testing within Pega design systems.

Learning Essentials

Continue your learning journey as a Senior Experience Designer: complete recommended training to advance in your career path.

Gain a high-level overview of Pega Platform™ and how you can use Pega's low-code technology to build an application that captures data and initiates business processes.


Pega Infinity '23 introduces Pega GenAI, the first generative AI for the enterprise, to the market-leading low-code Pega Platform for AI-powered decisioning and workflow automation.


An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.


An advanced mission for users loo design an effective User Experience, apply solutions for improving the performance of the User Interface, design for Cosmos, and conduct usability testing.


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Lead Experience Designer Decorative Badge

Lead Experience Designer

The Lead Experience Designer performs the same role as the Senior Experience Designer. Additionally, they establish overall UI strategy at the COE level throughout customer organizations, and help translate technology trends, client requests, and technical product requirements into clearly defined UI specifications​.

They have superior communication skills, the ability to create buy-in and communicate cross-functionally both with team and upper management​ and are able to lead a team of UI developers across broad multi-team engagements​. The Lead is also oversees the creation of reusable tools and assets to assist with delivery standardization​ using Pega’s offerings.

Recently published

Stay up to date with latest trainings, keep an eye on trending topics, or discover newest expert-curated blogs for the Experience Designer role.
Pega User Experience Capability Overview
User Experience
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Pega User Experience Capability Overview

Pega user experience (UX) solutions empower low code and professional developers to deliver efficient, productive, and accessible enterprise applications. Get a better…

Pega Developer Success Story Contest Winners
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Pega Developer Success Story Contest Winners

See how working with Pega has taken these developer champions' careers to the next level. We asked the following developers how Pega has shaped or impacted their careers.

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