@Gaurav25the business outcome is clear, your users need to be able to search, view and update customer records. Global Search is the interpretation of that requirement and is a great OOTB feature for delivering working software quickly. However, this page is not configurable, so you will likely have implementation problems trying to achieve the UI requirements you are after. I would encourage looking at other ways to achieve the business outcome, I'll run though an example to help. A landing page, with promoted filters OR the OOTB search can achieve the same outcome for you. I've shown the equivalent from a recent Blueprint build I did for illustration purposes.

• The search results should display a list of customers with key details (e.g., name, contact information, account number).
  • In this example, i've used the OOTB search, but you could do things like promoted filters for List View or Insights (depends how you build this)
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• The staff will verify the customer details from the list to ensure accuracy. (as above)
• Once the correct customer is identified, they should be able to open the customer profile and perform the necessary actions (such as updating information, processing requests, or handling transactions).
  • Edit action direct against record
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  • OR click on name and open "full case page"
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