Pega is leading an evolution in enterprise AI—supercharging low‑code productivity and elevating both customer and employee experiences. AI Designer turns ideas into production‑ready workflows in minutes, maps integrations automatically, generates test data on the fly, and guides builders with conversational suggestions while continuously optimizing. Agentic, governed AI delivers instant answers from enterprise knowledge, distills interactions into concise summaries, and personalizes treatments with real‑time decisioning—backed by enterprise‑grade flexibility, security, and sensitive‑data protection. Leaders gain end‑to‑end visibility as AI mines operational data, surfaces insights, and drives optimizations that scale across the back office.

Highlights:

• Build faster with AI
  • Turn ideas into workflows with creative AI agent reasoning
  • Auto‑map integrations to back‑end systems
  • Generate test data on the fly
  • Guide developers with conversational suggestions
  • Run a continuous optimization loop to uncover opportunities, generate content, and engage
• Decide and personalize at scale
  • Get actionable insight into underserved customers
  • Auto‑generate new treatments to improve relevance
  • Pivot data sources based on predictive lift
  • Transform chatbots into self‑service agent superstars and boost employee productivity
• Assist every interaction
  • Generate instant answers for customers and employees from enterprise knowledge
  • Provide AI‑powered contextual guidance and turn workflows into self‑service agents
  • Dynamically onboard and train agents with a customer‑interaction simulator
• Govern, secure, and choose your AI
  • Select the best‑fit AI model for each business case
  • Mitigate risk with an AI‑powered sensitive‑data filter
  • Infuse workflows with agentic AI under enterprise‑grade flexibility, governance, and security
• Scale the back office with insight and case management
  • Unleash operational data to accelerate work and give leaders end‑to‑end visibility
  • Generate visualizations that provide instant answers to operational questions
  • Surface contextual answers and concise summaries for cases and documents
  • Let AI mine workflow performance and suggest continuous optimizations

Series note: This article kicks off the “Supercharge Your Application with AI Designer” series. Next, we’ll dive into Conversational Agents for guided workflows, GenAI Connect to assist case workers securely, and Document AI to automate document‑heavy processes like claims—showing how Pega AI transforms your business step by step.

Upcoming articles: Title and brief summaries

• Accelerate Case Work with GenAI Connect: Safer, Faster Assistance for Knowledge Workers — Plug governed LLMs into workflows with prompt policies, data masking, and model selection to generate summaries, compile evidence, draft responses, and suggest next steps—quickly and safely.
  • Effortless Intelligence in the Flow with Pega GenAI Connect. Click this link for more details
  • Protect While You Build: Pega GenAI Prompt Redaction.  Click this link for more details
• Pega Doc AI — Classify files, extract key fields, validate against systems of record, and route exceptions for review to achieve faster, more accurate straight‑through processing.
  • Experience Next‑Level Document Automation with DocAI, Powered by Pega GenAI. Click this link for more details
  • Doc AI Demo with PDF Forms 
• Guide Every Interaction: Conversational Agents in Pega AI Designer — Design intent‑driven conversations that collect data, kick off and advance cases, and hand off seamlessly to human agents, with guardrails and next‑best‑action integration to improve outcomes continuously.
  • Agentic AI in Case Workflows: Configuration and Orchestration Embed agentic reasoning into case stages to plan steps, choose tools, and accelerate resolution safely.
  • Agentic AI in Self‑Service Portals: Guide users to complete cases seamlessly

Stay tuned—the next article in the series is coming soon.

Constellation 101 Series

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