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Pega Roles and Opportunities

Find your own path with Pega and jump-start your career

Find Your Role

Wondering which Pega Role best matches your interests and skillset? Answer a few questions to discover your recommended Pega path!

RECOMMENDED ROLE

Project Manager

Project Managers are in charge of the project implementation. They are responsible for governance and overall project success.

RECOMMENDED ROLE

Team Leader

Team Leaders are hands-on managers for Next-Best-Action execution teams.

RECOMMENDED ROLE

Experience Designer

UX Professional Developers create interfaces that integrate with Pega.

RECOMMENDED ROLE

Citizen Developer

Citizen Developers work with Pega Platform and own the creation, maintenance, and deployment of an application from start to finish.

RECOMMENDED ROLE

Practice Manager

Practice Managers make sure that Citizen Developers have what they need to be successful, and serve as advocates for low-code solutions.

RECOMMENDED ROLE

Coach

Coaches support and provide advice to new Citizen Developers through the development lifecycle.

RECOMMENDED ROLE

Business Architect

Business Architects assess the organization's business model and find opportunities for integration with Pega Platform.

RECOMMENDED ROLE

Next-Best-Action Analyst

Next-Best-Action Analysts assist stakeholders with formalizing and documenting requests so they can get their ideas to market quickly.

RECOMMENDED ROLE

Business Transformation Consultant

Business Transformation Consultants define and implement the people and process change required to maximize business outcomes from Next-Best-Actions.

RECOMMENDED ROLE

Next-Best-Action Specialist

Next-Best-Action Specialists take requirements for new Next-Best-Actions, implement them and test their performance.

RECOMMENDED ROLE

System Architect

System Architects build Pega applications according to requirements and specifications.

RECOMMENDED ROLE

Robotics System Architect

Robotics System Architects analyze business processes, identifying unnecessary complexity, and design better workflows with Pega Robotic Automation.

RECOMMENDED ROLE

Customer Service Developer

Customer Service Developers implement Pega Customer Service applications with AI-powered guidance and decisioning that empower agents to deliver exceptional service.

RECOMMENDED ROLE

Data Scientist

Data Scientists design, maintain, deploy, and refresh the predictive analytics assets used by the Next-Best-Action decision engine.

RECOMMENDED ROLE

Next-Best-Action Designer

Next-Best-Action Designers specify and design decision management strategies for all business units, balancing business and customer needs.

RECOMMENDED ROLE

Decisioning Architect

Decisioning Architects provide business and technical leadership in implementing decisioning and analytic solutions.

All Pega Roles

Pega Developers

Pega Developers build applications in Pega within their area of expertise such as Data Science, Robotic Process Automation, or Next-Best-Action.

Builds Pega applications according to requirements and specifications.

  • defines Pega application architecture
  • creates and modifies application flows
  • creates decision tables and decision trees
  • configures harness sections
  • designs test cases 

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Creates robots and robotic processes. Implements intelligent robotic automations that simplify business processes.

  • analyzes business workflows
  • identifies robotic automation opportunities
  • builds automated robotic solutions with Pega Robotic Automation

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Works with Pega AI. Designs, maintains, and deploys predictive analytics assets utilized by the Next-Best-Action engine.

  • monitors and optimizes models
  • advises on attributes and enterprise data
  • evaluates simulations

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Specifies and designs decision management strategies for all business units.

  • creates decision management strategies
  • translates Next-Best-Action requirements into concepts

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Has the knowledge of Data Scientist, Next-Best-Action Designer, and Next-Best-Action Specialist, but specializes in implementing decisioning and analytic solutions.

  • provides business and technical leadership
  • designs structural elements and strategies
  • drives implementation of standards, strategy architecture, and arbitration frameworks

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Implements applications and configure AI-powered guidance and decisioning to ensure seamless customer service.

  • configure Microjourneys
  • integrate solutions with external data
  • configure messaging and voice channels
  • manage the Interaction portal

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Pega Business Architects

Pega Business Architects have extensive knowledge of Pega solutions and how they help address various business needs. BAs speak the voice of Pega in other enterprises and help make strategic business decisions.

Suggests process improvements to maximize business value with Pega.

  • advises on recommended solutions
  • contributes to business strategy
  • drives workflow improvements
  • educates on Pega capabilities

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Assist stakeholders with formalizing requests so they can get their ideas to market quickly.

  • formalizes and documents requirements
  • optimizes business requirements for Next-Best-Actions

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Helps define and implement the people and process changes needed for digital transformation.

  • advises on transformation best practices, processes, and structures
  • develops and helps execute change plans
  • helps maximize business outcomes from Next-Best-Actions

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Configures new offers, propositions, and treatments for Next-Best-Actions.

  • gathers requirements for Actions
  • implements and test offers and messages
  • tracks live performance of Next-Best-Action

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Low-Code Practitioners

Low-Code Practitioners build applications in Pega App Studio, advocate for citizen development, and promote low-code solutions in their organization.

Builds simple workflow and process automations in App Studio.

  • gathers application requirements
  • creates, maintains, and deploys applications

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Ensures the success of the organization's low-code strategy.

  • onboards new Citizen Developers
  • manages shared component roadmaps
  • advocates for low-code solutions

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Provides guidance to Citizen Developers through the development lifecycle.

  • advises on low-code best practices and recommended resources
  • helps find the best solution based on the requirements

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Pega Experience Designers

Pega Experience Designers plan and design customer journeys in Pega applications. With design thinking methods and a human-centric approach they ensure excellent, inclusive UX.

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Works with clients and partners to understand the users. Identifies pain points, optimizes user journeys, and designs UX solutions.

  • understands user needs and motivations
  • facilitates Design Thinking workshops  
  • designs UX solutions, wireframes, storyboards

Hub experience for this role is not available yet. Get started to explore other Pega Community resources.

Project Leaders

Project Leaders plan and manage Pega projects, ensure business goals are met, and provide business process expertise and context.

Manages the project implementation and is responsible for governance and overall project success.

  • manages and plans the project
  • drives business decisions
  • supervises project delivery

Hub experience for this role is not available yet. Get started to explore other Pega Community resources.

Provides hands-on leadership in each of the NBA execution teams.

  • ensures delivery of business benefits
  • manages day-to-day activities of the team

Hub experience for this role is not available yet. Get started to explore other Pega Community resources.

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